Refunds Policy



Unfortunately, due to the intellectual property associated with all of our Lean Tools, we do not offer a return policy on any of these items.  Items received which are damaged or mishandled may be eligible for an exchange.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 750 Bradford St. Manitoba CA R3H 0N3.



To return your product, you should mail your product to: 750 Bradford St. Manitoba CA R3H 0N3


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Course Cancellations


In the event that you are unable to attend a course you have registered for, a course granted will be granted in which you will be eligible to attend a course of equal or lesser value.  Please contact Rod Smith at if you are unable to attend a course after registration.